Voice messages, calls, and audio settings

Before starting audio

Open the character conversation and look for the voice controls. Review the displayed cost before listening or starting a supported call. A character with text chat does not necessarily offer every audio feature.

Use headphones if other people can hear your device. A voice performance is part of the character experience, not evidence of a real person speaking to you.

If you cannot hear sound

1. Check the device volume and whether the browser tab is muted.
2. Check which speaker or Bluetooth device is selected.
3. Try another available audio item to see whether the issue is specific to one character.
4. Reload the page after confirming your connection.

If the microphone is unavailable

Allow microphone access only when you want to use a feature that needs it. Check both browser site permissions and the device's privacy settings. If a work or school device blocks microphone access, changing a chat prompt will not override that restriction.

Tell support the browser, device and feature involved if the issue continues. Do not send private audio recordings unless they are necessary and you choose to share them.