Candy AI
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Plans and billing

How Candy AI tokens work

Tokens pay for eligible media and other actions. Keep the token balance separate from your text-message allowance.

Text and media use different allowances

Eligible actions include image generation, video generation, custom-character tools, voice messages, voice calls and Private Content packs. Check the selected action's token cost before confirming.

To estimate a balance, divide it by the displayed cost per action and round down. For example, at Candy Roulette's listed rate of five tokens per minute, 100 tokens covers 20 minutes before any other spending. Images and video use their own displayed rates.

Monthly replenishment

Premium includes 100 tokens per month. The replenishment day follows the day you first subscribed, not necessarily the first day of the calendar month. An annual billing plan still receives its allowance monthly. Premium Plus has a different allowance.

If a replenishment seems missing, compare your original subscription date with the current date and check the correct signed-in account. Send the receipt reference to support if the balance still looks wrong.

Before spending or topping up

Review the action, quantity and token cost before confirming. A token top-up is a separate payment from the subscription. Check both amounts if you choose to purchase more tokens.

Following cancellation, unused tokens expire when the paid subscription period ends. Check the balance and end date before stopping access; unused tokens from that period do not carry over to a later subscription.

Need an account check? Email support@candymail.ai. Do not send passwords or full card details.