Candy AI
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Plans and billing

Cancel your Candy AI subscription renewal

Use Unsubscribe in your account's subscription settings and complete the confirmation. Paid access normally continues until the billing period ends.

Cancellation steps

  1. Sign in to the account that holds the subscription.
  2. Open My Profile, then Settings.
  3. Find the subscription details near the bottom of the page.
  4. Select Unsubscribe.
  5. Complete the confirmation prompts and check the subscription end date.

Keep the confirmation for your records. Current paid access normally remains until the end of that billing period; cancellation stops the next renewal.

If you cannot find the subscription

Check the email on the receipt against the account you are using. If the control is missing or an error prevents cancellation, contact support@candymail.ai with the account email and payment reference. Do not share a full card number.

Cancellation, refunds, and deletion

Unsubscribing does not automatically refund an earlier payment. A refund request needs its own support review. Deleting a chat or removing a home-screen shortcut is not a cancellation method. If you also want to delete your account, confirm the billing status first.

Need an account check? Email support@candymail.ai. Do not send passwords or full card details.